Upgrading Citrix XenDesktop Virtual Desktop Agent with Citrix Password Manager Agent

I updated the XenDesktop Virtual Desktop Agent from 2.0 to the latest build of 2.1 at a client’s site today. After the upgrade the Citrix Password Manager Agent stopped working properly. It would connect to AD at login and appear OK but when an application configured for Password Manager was opened the credentials were not submitted.

Here is what I did to fix this.

  1. Tried updateting the Password Manager Agent from 4.6.93 to 4.6.94. This didn’t work.
  2. Uninstalled the Password Manager Agent and rebooted.
  3. Uninstalled the Virtual Desktop Agent and rebooted.
  4. Installed the Virtual Desktop Agent and rebooted.
  5. Installed the Password Manager Agent and rebooted. This fixed the issue.

From now on when updating the VDA uninstall both VDA and Password Manager Agent then reinstall the VDA and then the Password Managaer Agent.

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s